Field Service Technician

Ashwaubenon, WI 54304

Posted: 08/08/2019 Industry: Industrial Job Number: 52444 Pay Rate: $52000.00/year
JOB TITLE: Field Service Technician

Superior Resource Group, LLC is looking for a Field Service Technician for one of our clients. The position is DIRECT . Provides technical support by installing and servicing machines at customers sites while meeting or exceeding standards for quality, productivity and safety. Coordinates service and warranty issues for customers to ensure they are resolved.

Key Job Duties:

  1. Provides service and customer support during field visits. Be the face to our customers and build positive relationships with them.
  2. Must be able to schedule their time appropriately based on the workflow they are given.
  3. Manage all on-site installation, repair, maintenance and test tasks.
  4. Installs, services and troubleshoots equipment at customer sites, resolving mechanical, electrical and programming issues. Also provides in-house technical support.
  5. Produce timely and detailed service reports
  6. Identifies product/service sales opportunities at customer sites that will enhance customer s packaging processes.
  7. Participates in machine startups and FAT (factory acceptance testing) prior to shipment.
  8. Learns new components and design principles as they are introduced.
  9. Operates rental vehicle in a safe manner when traveling.
  10. Works with mechanical design teams, electrical control personnel and customers to ensure that machines meet all requirements. Shares information across the organization.
  11. Able to work from diagrams, prints, specs and schematics to correctly assemble components that have close fit relationships.
  12. Ability to work flexible shifts and to adapt to changing work schedules.
  13. Participates and contributes to Massman s lean manufacturing journey.
  14. Assists in other areas and performs additional tasks as needed. When not traveling, technicians may work in either electrical or mechanical assembly as assigned.

Associate degree in Electro-Mechanical Technology, Automation, Automotive or comparable experience preferred.
  • .
    • Knowledge/Skills:
Knowledge of packaging industry preferred
          • Excellent troubleshooting skills
          • Strong understanding of pneumatic, vacuum and lubrication systems
          • and a general understanding of electrical control devices (i.E. Sensors,
          • Solenoid valves, VFDs, Servo Drives and PLCs)
          • Knowledge of lean manufacturing or continuous improvement
          • processes preferred

    • Experience and/or Other Requirements:
          • 1-2 years demonstrated work experience in packaging manufacturing
          • industry or related technical field
          • Travel required 50% to 75% for installations, training, and preventative
          • maintenance

  • Working Conditions/Physical Requirements:
          • Must be able to stand for long periods of time
          • Must be able to lift 50+ pounds
          • Must be willing to work in hot, smelly, dusty, cold, etc. Environments
          • (customer plants can be uncomfortable)

Superior Resource Group s client appreciates hard work and offers a complete and competitive benefit package appropriate for professional people.

OR EMAIL YOUR RESUME TO: resume@superior-rg.Com

Superior Resource Group, has been finding good jobs for engineering and technical candidates, for over 3 decades! We are a premier service provider that appreciates the people who choose to work " through us". We attract top notch candidates by offering favorable employment experiences.

Super Resource Group is a drug free company. Superior Resource Group is an EOE AA/M/F/V/D .
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