Advanced Service Technician

Greenville, WI 54942

Posted: 08/07/2019 Industry: Industrial Job Number: 72371 Pay Rate: $58240.00/year

Job Description

Superior Resource Group is looking for an Advanced Service Technician for a client located in Appleton, WI . This position is DIRECT .

The Advanced Service Technician s primary responsibility is to provide service and support for the highly technical products sold by the client. These include drives and drive systems, PLCs, SCADA packages, and discrete loop controllers.

  • Consistent delivery of a positive customer experience as evident through customer request for your specific service
  • Willingness to assist the clients associates
  • Accountable to committed tasks
  • Prioritizes work schedule effectively
  • Communicates openly with customers in an effective, positive manner
  • Positive P&L statement

  • Responsible for performing field service, field calibration, advanced systems/drives configurations, advanced systems/drives repairs and other necessary services to support the life cycle of the drives, drives systems and controls systems.
  • Provide troubleshooting, service and start-up support for jobs including discrete controllers, PLC, or SCADA systems.
  • Provide design support for integration of discrete controllers, PLC, or SCADA systems.
  • Perform troubleshooting, calibrations and configurations on discrete controllers both in the shop and at the customer site.
  • Capable of leading the training classes offered to customers in their area of expertise.

Education and Experience:
  • College Degree, Associate Degree or High school diploma; three to five years related experience and/or training; or equivalent combination of education and experience.

Cognitive Skills:
  • Learning Ability
  • Interpretation of Written Information
  • Working Memory Ability to recall stored, visual images or verbal information
  • Reasoning Capacity to make sense of things, applying logic to establish and verify facts and then change practices based on new or existing information
  • Decision Making Gathering facts, analysis and producing a final choice
  • Problem Solving Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully, develops alternative solutions and works well individually and in group problem solving situations

Business Acumen:
  • Price Math (Discounts, Markup, Margin, etc.)
  • Manufacturing Finance
  • Basic Financial Knowledge (ROI, Payback)
  • Writing Skills (service reports, E-mail, etc.)

  • Establish Trust (Accountability, Admit one s own mistakes)
  • Establish Relationships
  • Foster Open Communications
  • Show Adaptability
  • Meet Customer Needs
  • Promote Teamwork
  • Think Creatively
  • Show Drive and Initiative
  • Emotional Intelligence

Functional Technical Skills
  • The Advanced Service tech should have a familiarity with all the technologies associated with the Controls Technician and in addition have a proficiency in:
  • Drives and Controls Systems
  • Communication Protocols {i.E., DeviceNet and Modbus}
  • Develop an expertise in one of the following areas: PLC Control, AC/DC Drive Control, SCADA systems.
  • Physical Demands (Reasonable accommodations may be made to enable individuals with disabilities)
  • Sit or stand for extended periods of time
  • Climb ladders and stairs. Work from heights.
  • Speak and hear communications
  • Occasionally lift or move up to 50 pounds
  • The noise level in the work environment is from moderate to loud

Superior Resource Group appreciates hard work so in return we offer:
  • Competitive pay
  • Medical
  • Dental
  • Vision
  • 401(k)
  • Referral bonus
  • Long term opportunities


Superior Resource Group has been finding good jobs for engineering and technical candidates, for over 3 decades! We are a premier service provider that appreciates the people who choose to work " through us". We attract top notch candidates by offering favorable employment experiences.
Super Resource Group is a drug free company. Superior Resource Group is an EOE AA/M/F/V/D.



Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.