Advanced Service Technician

Greenville, WI 54942

Posted: 08/07/2019 Industry: Industrial Job Number: 72371 Pay Rate: $58240.00/year
Superior Resource Group is looking for an Advanced Service Technician for a client located in Appleton, WI . This position is DIRECT .

The Advanced Service Technician s primary responsibility is to provide service and support for the highly technical products sold by the client. These include drives and drive systems, PLCs, SCADA packages, and discrete loop controllers.

JOB DESCRIPTION
  • Consistent delivery of a positive customer experience as evident through customer request for your specific service
  • Willingness to assist the clients associates
  • Accountable to committed tasks
  • Prioritizes work schedule effectively
  • Communicates openly with customers in an effective, positive manner
  • Positive P&L statement

RESPONSIBILITIES
  • Responsible for performing field service, field calibration, advanced systems/drives configurations, advanced systems/drives repairs and other necessary services to support the life cycle of the drives, drives systems and controls systems.
  • Provide troubleshooting, service and start-up support for jobs including discrete controllers, PLC, or SCADA systems.
  • Provide design support for integration of discrete controllers, PLC, or SCADA systems.
  • Perform troubleshooting, calibrations and configurations on discrete controllers both in the shop and at the customer site.
  • Capable of leading the training classes offered to customers in their area of expertise.

SKILLS AND COMPETENCIES
Education and Experience:
  • College Degree, Associate Degree or High school diploma; three to five years related experience and/or training; or equivalent combination of education and experience.

Cognitive Skills:
  • Learning Ability
  • Interpretation of Written Information
  • Working Memory Ability to recall stored, visual images or verbal information
  • Reasoning Capacity to make sense of things, applying logic to establish and verify facts and then change practices based on new or existing information
  • Decision Making Gathering facts, analysis and producing a final choice
  • Problem Solving Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully, develops alternative solutions and works well individually and in group problem solving situations

Business Acumen:
  • Price Math (Discounts, Markup, Margin, etc.)
  • Manufacturing Finance
  • Basic Financial Knowledge (ROI, Payback)
  • Writing Skills (service reports, E-mail, etc.)

Leadership:
  • Establish Trust (Accountability, Admit one s own mistakes)
  • Establish Relationships
  • Foster Open Communications
  • Show Adaptability
  • Meet Customer Needs
  • Promote Teamwork
  • Think Creatively
  • Show Drive and Initiative
  • Emotional Intelligence

Functional Technical Skills
  • The Advanced Service tech should have a familiarity with all the technologies associated with the Controls Technician and in addition have a proficiency in:
  • Drives and Controls Systems
  • Communication Protocols {i.E., DeviceNet and Modbus}
  • Develop an expertise in one of the following areas: PLC Control, AC/DC Drive Control, SCADA systems.
  • Physical Demands (Reasonable accommodations may be made to enable individuals with disabilities)
  • Sit or stand for extended periods of time
  • Climb ladders and stairs. Work from heights.
  • Speak and hear communications
  • Occasionally lift or move up to 50 pounds
  • The noise level in the work environment is from moderate to loud



Superior Resource Group appreciates hard work so in return we offer:
  • Competitive pay
  • Medical
  • Dental
  • Vision
  • 401(k)
  • Referral bonus
  • Long term opportunities


FOR IMMEDIATE CONSIDERATION PLEASE CONTACT A RECRUITER AT: emily.Rankin@superior-rg.Com

Superior Resource Group has been finding good jobs for engineering and technical candidates, for over 3 decades! We are a premier service provider that appreciates the people who choose to work " through us". We attract top notch candidates by offering favorable employment experiences.
Super Resource Group is a drug free company. Superior Resource Group is an EOE AA/M/F/V/D.

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