Advanced Service Technician

Greenville, WI 54942

Posted: 08/07/2019 Industry: Industrial Job Number: 72371 Pay Rate: $58240.00/year
Superior Resource Group, LLC is looking for an Advanced Service Technician for a DIRECT position at one of our clients. The Advanced Service Technician s primary responsibility is to provide service and support for the highly technical products sold by our client. These include drives and drive systems, PLCs, SCADA packages, and discrete loop controllers.

  • Consistent delivery of a positive customer experience as evident through customer request for your specific service
  • Willingness to assist clients associates
  • Accountable to committed tasks
  • Prioritizes work schedule effectively
  • Communicates openly with customers in an effective, positive manner
  • Positive P&L statement

Role and Responsibilities
  • Responsible for performing field service, field calibration, advanced systems/drives configurations, advanced systems/drives repairs and other necessary services to support the life cycle of the drives, drives systems and controls systems.
  • Provide troubleshooting, service and start-up support for jobs including discrete controllers, PLC, or SCADA systems.
  • Provide design support for integration of discrete controllers, PLC, or SCADA systems.
  • Perform troubleshooting, calibrations and configurations on discrete controllers both in the shop and at the customer site.
  • Capable of leading the training classes offered to customers of Sure Controls in their area of expertise.

Skills and Competencies
Education and Experience:
  • College Degree, Associate Degree or High school diploma; three to five years related experience and/or training; or equivalent combination of education and experience.

Cognitive Skills:
  • Learning Ability
  • Interpretation of Written Information
  • Working Memory Ability to recall stored, visual images or verbal information
  • Reasoning Capacity to make sense of things, applying logic to establish and verify facts and then change practices based on new or existing information
  • Decision Making Gathering facts, analysis and producing a final choice
  • Problem Solving Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully, develops alternative solutions and works well individually and in group problem solving situations

Business Acumen:
  • Price Math (Discounts, Markup, Margin, etc.)
  • Manufacturing Finance
  • Basic Financial Knowledge (ROI, Payback)
  • Writing Skills (service reports, E-mail, etc.)

  • Establish Trust (Accountability, Admit one s own mistakes)
  • Establish Relationships
  • Foster Open Communications
  • Show Adaptability
  • Meet Customer Needs
  • Promote Teamwork
  • Think Creatively
  • Show Drive and Initiative
  • Emotional Intelligence

Functional Technical Skills
  • The Advanced Service tech should have a familiarity with all of the technologies associated with the Controls Technician and in addition have a proficiency in:
    • Drives and Controls Systems
    • Communication Protocols {i.E., DeviceNet and Modbus}
    • Develop an expertise in one of the following areas: PLC Control, AC/DC Drive Control, SCADA systems.

Physical Demands (Reasonable accommodations may be made to enable individuals with disabilities)
  • Sit or stand for extended periods of time
  • Climb ladders and stairs. Work from heights.
  • Speak and hear communications
  • Occasionally lift or move up to 50 pounds
  • The noise level in the work environment is from moderate to loud

Superior Resource Group s client provides competitive pay and a complete benefit package for its employees.

OR EMAIL YOUR RESUME TO: resume@superior-rg.Com

Superior Resource Group, has been finding good jobs for engineering and technical candidates, for over 3 decades! We are a premier service provider that appreciates the people who choose to work " through us". We attract top notch candidates by offering favorable employment experiences.

Super Resource Group is a drug free company. Superior Resource Group is an EOE AA/M/F/V/D .
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